PPH broke their own rules by allowing the buyer to change his mind and charged me £5 for it! Update 47 emails later and PPH finally agreed to refund me £40 instead of the £60 it should have been but better than nothing I suppose. PPH charged me £5 and refunded the buyer! Can you believe that? I had to pay FIVE POUNDS to work for no pay!!! This is unbelievable. There was one typo (1 letter wrong in 1,300 words) which I apologised for and corrected. This means his quality complaint is not valid and a PPH representative agreed that quality only applies to the actual work. My buyer used the 'bad quality' excuse AFTER he had changed his mind, but his quality complaint that a note I sent him had 'inconsistent formatting' and was not about the actual work he was paying me to do. Or if the work is not of sufficient quality - BUT the buyer MUST give the worker 2 chances to revise the work before requesting a refund. The only reasons not to pay is if the work is delivered late - mine was 3 days early. This breaks all PPH rules which do NOT allow buyer to change their mind after work is done. We now don't see that this task is suitable for outsourcing". We have had a conversation internally and we have decided that most of the article should be written by ourselves. I recently had a client (Geyser radiators) who got me to do a job and when I had finished said - and I am quoting directly his message, "To be honest it is not always easy to communicate these things remotely. As other reviews have said they favour the buyer over the worker - but the worker pays PPH! Internet is full of workers with the same complaint. I keep using this site because i need money due to serious illness, but they are terrible on customer service. Case closed.' I lost 2 days work and a reasonable sum over this, but am not even afforded the courtesy of lmowing why pPH allowed the buyer to break the rules. (Proving my work is of a good standard.) I asked for an explanation - but 'they have made their decision. PPH found in favour of the buyer, even though I have 100s of very happy clients on PPH and am among the top workers. I paid, confident in getting my £5 back as the buyer broke the rules. If they are then not happy with the work they can refuse to pay, but my buyer refused revisions or anything else because he no longer needed the work I contacted PPH - but they require £5 before you can open a dispute. PPH rules say buyers cannot change their mind after work is done and MUST allow workers 2 revisions. He said he had decided to get the work done in-house (at no cost). I recently had a buyer change his mind after the job was delivered. PPH bend over backwards for their buyers, (who pay nothing) and treat their workers, (who pay them), very badly. If a buyer does not pay the site chases your money for you - in theory. Some workers and buyers live in tax-free places too! This hefty fee, (about £8 out of £30) covers many things but is to help protect workers. This extra is, apparently, due to VAT, but what tax they charge, as both buyers and workers come from all over the words and pay taxes in different countries, is a secret. Their terms say 20%, however this is never 20% and is usually about 24%. In theory, they take a large percentage from the worker's pay. This site posts jobs and allows workers to apply.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |